Terms of Service.

Order Processing:
Once payment and all necessary supporting documents are received, we will begin the services within 48 hours (excluding weekends and holidays). If we experience a high volume of requests, processing times may be delayed. Customers will be notified of any significant delays.

Service Delivery:
Our services are delivered as per agreement. All customers will receive confirmation upon completion of the first day of services, along with access to any shared documents, databases, or resources.

Program Changes:
Clients reserve the right to adjust their program with HarmonX Solutions at any given time. Upon notice, the client's program may expand as agreed upon or be reduced at the start of the next billing period.

Cancellations & Pauses:
Upon notice of cancellation, the services will continue until the billing period for the client has concluded. Notice can be delivered via email or phone call. Programs should not be paused in the middle of their billing cycle without appropriate notice.

Billing & Refunds:
All payments to HarmonX Solutions are on a recurring basis (20 business days) and will be automatically charged/invoiced accordingly. Clients are responsible for ensuring timely payments to avoid service interruptions. It is understood that HarmonX Solutions does not offer refunds once the current cycle has started, and services will continue until expiration.

Contact Information:
For any fulfillment-related inquiries, please contact info@harmonxsolutions.com or directly at 604 808 7352.