Privacy Policy

Last Updated: 02/06/25

HarmonX Solutions is committed to safeguarding the privacy and confidentiality of our clients and their data. This Privacy Policy outlines how we collect, use, store, and protect information when you engage with our lead generation services.

1. Information We Collect

1.1 Client-Provided Data

As part of our services, clients may provide us with lead lists and other business-related data, which may include:

  • Names

  • Contact details (phone numbers, email addresses, mailing addresses)

  • Business and professional information

  • Any other information provided by the client for outreach purposes

1.2 General Business Information

In addition, we may collect:

  • Client business name and contact details

  • Payment and billing information (processed securely via third-party payment processors)

  • Communications with us (emails, inquiries, support requests)

1.3 Website and Usage Data

When visiting our website, we may collect non-personal information such as:

  • IP address and browser type

  • Device and operating system details

  • Website interaction data (cookies, analytics tracking)

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide lead generation and outreach services

  • To manage client accounts and process payments

  • To communicate with clients regarding campaigns, updates, and support

  • To comply with legal and regulatory obligations

3. Confidentiality and Data Protection

  • Strict Non-Sharing Policy: We do not sell, trade, or share lead lists, client data, or privileged information with third parties.

  • Secure Data Handling: Client-provided data is handled with the highest level of confidentiality and stored securely.

  • Restricted Access: Only authorized personnel involved in service delivery have access to client-provided data.

  • Data Retention: We retain lead data only for the duration necessary to fulfill the agreed-upon services, after which it is securely deleted or anonymized.

4. Compliance with Canadian and US Privacy Laws

As a Canada-based company serving US clients, we comply with applicable data protection regulations in both countries, including:

  • Canada: Personal Information Protection and Electronic Documents Act (PIPEDA), which requires us to obtain consent before collecting or using personal data and to protect all personal information.

  • United States: California Consumer Privacy Act (CCPA) may apply if we handle personal data of California residents. Clients working with us may need to ensure their lead data complies with applicable state and federal laws.

  • Cross-Border Data Transfers: Data may be transferred between Canada and the United States while maintaining strict security measures. By using our services, clients consent to such transfers.

  • Client Responsibility for Consent: Clients must ensure they have obtained the necessary consent before sharing lead lists or other data with us.

5. Third-Party Service Providers

To operate our business, we may use trusted third-party service providers (e.g., CRM software, payment processors, cloud storage). These providers adhere to industry security standards and do not have permission to use client data for any purpose other than assisting us in service delivery.

6. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience. Users can manage their cookie settings through their browser preferences.

7. Your Rights and Choices

Clients and data subjects may have rights regarding their data, including:

  • Requesting access to or deletion of stored data

  • Correcting inaccurate information

  • Opting out of marketing communications

To exercise these rights, contact us at [Insert Contact Email].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For questions regarding this Privacy Policy, please reach out to:

HarmonX Solutions
info@harmonxsolutions.com

300-1275 West 6th Ave.
Vancouver, BC V6H 3Z5